FAQs

We accept major credit cards (Visa, MasterCard, American Express). All transactions are secure and encrypted for your safety.

We recommend checking our detailed size guide. If you're unsure, measure your feet and compare them to the chart provided. Our sizes align with standard U.S., EU, and UK sizing.

We offer hassle-free returns and exchanges within 30 days of purchase, as long as the shoes are unworn and in their original packaging.

No. As of now, we only ship to Canadian addresses.

Standard shipping typically takes 5-7 business days. Expedited shipping options are also available for some items for faster delivery.

Once your order is shipped, you’ll receive a confirmation email with a tracking number. Use this number on our Order Tracking page to follow your package’s progress.

Yes, our shoes are designed to fit true to size. However, we recommend consulting the size guide for specific styles, as some may have unique fits.

Orders can be modified or canceled within 24 hours of placement. Please contact our customer support team as soon as possible at support@shoestore.com.

Yes, we frequently run sales and promotions. Sign up for our newsletter to stay updated on exclusive offers and seasonal discounts.

If your order hasn’t arrived within the estimated delivery time, check the tracking link provided in your shipping confirmation email. If the issue persists, contact our support team at support@shoestore.com, and we’ll help resolve it.

Refund are processed within 5-7 business days after we receive your return. You’ll receive an email notification once the refund has been issued.

We are an online-only retailer, which helps us keep our prices competitive. However, we occasionally host pop-up events—follow us on social media or subscribe to our newsletter to stay updated!